Our Care Team
Meet Michelle
Office Manger & Billing
“I believe every person matters and is valuable.
Before becoming the Office Manager for New Hope, I taught kindergarten for two years in the Kansas City, MO area. Then I was a stay-at-home mom for 8 years for my son and daughter. Once both of my kids were attending school, my journey at New Hope began!
I handle all of the initial scheduling tasks as well as billing and insurance for each client we see.
My goal is to help each client and therapist feel welcomed, wanted, and respected.
Outside of work, I enjoy spending time with my family and friends, cheering on the Kansas City Chiefs, traveling, and being outdoors as much as possible when the weather isn’t too cold.”
Meet Mark
CO-OWNER
Office Manger, Billing and HR Lead
Mark enjoys working behind the scenes to make sure New Hope Healing staff and patients are taken care of. Before taking ownership of New Hope Healing with his wife, Jen, Mark was working with Wells Fargo and obtaining his Master of Fine Arts with a poetry emphasis from Lindenwood College.
In Mark’s free time, you will find him reading, watching the Green Bay Packers, writing poetry, or spending time with his family.
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Meet Jen
Co-Owner
“Before becoming a therapist, I was an English Language teacher with over 15 years of experience working with children and families from diverse backgrounds.
My husband Mark and I are honored to carry out the mission and vision of New Hope, originally opened by Jackie Joens in 2008. It is our goal to welcome all people into a safe and supportive environment to experience connection and hope. We are guided by our faith in God and pray all who walk through the doors of New Hope Healing will know kindness and grace.
Jen’s personal practice is Roseroot Counseling, and she enjoys sharing space and collaboration with New Hope Healing. You can learn more about her personally at Roseroot Counseling.